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Online Professional Services Website Terms of Sale (B2C)

Many types of services are provided to consumers remotely over the internet as an alternative to face to face provision. Please view the full list below of the terms and conditions provided for specific online professional services. 

Key Common Features of these Online Professional Website Terms of Sale

These terms of sale are designed to provide intangible content online to a consumer in return for payment of a single subscription. The provider/professional makes available live or recorded video streamed content and other downloadable material (e.g. text/graphics) following payment. The services are provided by a cloud-based web conferencing platform (often via Zoom but these templates can easily be adapted if some other platform enabling video streaming is used). 

Most of the provisions are the same or very similar, covering: consumer protection (including cancellation rights); type of content; scope of subscription; pricing and payment;  order process/formation of contract; scope of responsibility to provide content; quality of content; an intellectual property licence to customer to access and use the content; and use of Zoom or other platform. Further provisions include professional role naming and, where appropriate, fields for regulators/membership entities in respect of the provider/professional.

These templates are only suitable as terms for the sale. Each website will also need terms of use. Whilst we provide a selection of terms of use the most suitable match to these terms of sale is the Website Terms of Use  - E-Commerce Sale of Digital Content (B2C).

Each of the online services requires account creation and both parties' agreement to the terms of sale. This includes agreeing to provisions governing protection of privacy, personal data and information. Select one of the Website Privacy Policies and download  the Cookie Policy and Guidance Notes to complete the set of documents required for full compliance when providing professional online services.

What are the Unique Features of these Terms of Sale? 

Each set has been tailored to a specific type of content. The key differences in content and other details can be found in the schedule to each template. 

Three terms of sale provide for tuition services. The Tuition, Mentoring, Teaching (Adult) Terms of Sale covers expert teaching, coaching, mentoring, training or instruction services for adults. In contrast, the Tuition (Minors) Terms of Sale, is drafted only for teaching of any subject studied at school and is for minors only. The chief difference between these templates is that in respect of the former the recipient (adult) can enter into a contract for services, whereas in respect of the latter a parent or guardian has to enter into the arrangement on behalf of the minor. The Music Teaching Terms of Sale contains provisions enabling music teaching of either an adult or a minor. The schedules include descriptions of what is to be taught, the length of a session, measuring progress, student's commitment, regular attendance and punctuality, items to be provided by the student, student assignments, tutor's membership of the Musicians' Union, and professional references for tutors.

Four terms of sale provide for physical activity - physiotherapy, fitness training, yoga or pilates instruction, and dance. The schedules include specific details covering fitness, wellness and health & safety. The Physiotherapy Terms of Sale also provides for the use of Physitrack (as well as Zoom) and regulation by the Health and Care Professions Council and the Chartered Society of Physiotherapy.

Veterinary Terms of Sale -  provides for animal health, user as pet owner, their responsibility to obtain medicines and pet insurance, privacy where the customer opts to take part in a live session together with other customers of the vet, and reference to veterinary regulatory/professional bodies such as the Royal College of Veterinary Surgeons.

Architect Terms of Sale - provides for home/design consultations and regulation by the Royal Institute of British Architects and the Architects Registration Board.

Counselling or Therapy Terms of Sale  - provides for mental health focus and sensitive professional confidentiality.

Please view the full list of Online Professional Website Terms of Sale (B2C) below. Alternatively, for templates that do not specify the type of content or means of delivery select from the Generic E-Commerce Services Terms and Conditions.

Online Professional Services Website Terms of Sale (B2C) is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.

Frequently Asked Questions

I deliver tuition, coaching or therapy to consumers online. Which terms do I need? +
You need terms of sale built for your profession plus terms of use for the site. The Online Professional Services Website Terms of Sale (B2C) are drafted for delivering live or recorded content to a consumer for a subscription, with versions for tuition, music teaching, fitness, yoga and pilates, physiotherapy, counselling, veterinary and architect services. They pair best with the E-Commerce Sale of Digital Content (B2C) terms of use. You also need a privacy policy and cookie policy, since sessions require an account.
I teach or coach children online. How do the terms handle under-18s? +
They put the parent or guardian in the contract, not the child. A contract with someone under 18 is generally not enforceable against the child, so the Tuition (Minors) Terms of Sale are drafted for a parent or guardian to enter the arrangement on the minor's behalf and take responsibility for payment and consent. The adult tuition terms let the learner contract directly, and the music teaching version covers either an adult or a minor. Choose the version that matches who you actually teach.
My online sessions run over Zoom. Does that need to be in my terms? +
Yes, the delivery method belongs in the terms. The professional services terms of sale provide for supplying content through a cloud web conferencing platform such as Zoom, or an alternative you name, along with recorded material and downloads. They also deal with privacy where a session is shared with other customers, and the licence letting the customer access the content. If you record or share sessions, your privacy policy should reflect that too. Simply-Docs builds the platform and recording points into these templates.
As a regulated professional offering services online, what do my terms need to include? +
They should identify your profession and its regulator. The Simply-Docs terms of sale provide fields to name the relevant body, for example the Health and Care Professions Council and the Chartered Society of Physiotherapy for physiotherapists, the Royal College of Veterinary Surgeons for vets, and the Royal Institute of British Architects and the Architects Registration Board for architects. Counselling and therapy versions add confidentiality provisions. The terms do not replace your professional obligations, which you meet separately with your regulator.
What consumer rights apply when I sell professional services online by subscription? +
Consumers keep their distance-selling and quality rights. A consumer can cancel within 14 days, though if they ask you to start during that period they can be charged for what has been delivered, and for streamed or downloadable content the right ends once supply begins with their express consent and acknowledgement. Under the Consumer Rights Act 2015 the service must be carried out with reasonable care and skill and any content must be of satisfactory quality. Your terms reflect these rather than exclude them.

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